Privacy Policy

NOLL 諾 operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a seamless shopping experience (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise contact us. If our Terms of Service conflict with this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you or another person. Personal information does not include information that is collected anonymously or has been de-identified, meaning it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

Contact details Including your name, address, billing address, shipping address, phone number, and email address.
Financial information Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
Account information Including your username, password, security questions, preferences, and account settings.
Transaction information Including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
Contacting us Including information you provide when you communicate with us, such as the details you enter when submitting a customer support inquiry.
Device information Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information Including information about your interactions with the Services, such as how and when you browse or interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

Directly from you Including when you create an account, visit or use the Services, contact us, or otherwise provide us with your personal information;
Automatically through the Services Including information from your device when you use our products or services, visit our websites, and through cookies or similar technologies;
From our service providers Including when we engage them to provide certain technologies or to collect or process your personal information on our behalf;
From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the type of Services you use, we may use your personal information for the following purposes:

Provide, customize, and improve the Services. We use your personal information to provide the Services, including to perform our contract with you; process your payments; fulfill your orders; remember your preferences and items of interest; send account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and otherwise manage your account; arrange shipping; facilitate returns and exchanges; enable you to post reviews; and create a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your personal information to better tailor and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising, and promotional messages by email, text message, or mail, and to show you online ads for products or services on the Services or other websites based on your previous purchases, items added to your cart, or other activity on the Services.
Security and fraud prevention. We use your personal information to verify your account; provide secure payment and shopping experiences; detect, investigate, and take action on possible fraud, illegal, unsafe, or malicious activity; protect public safety; and keep our services secure. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login details with anyone else.
Communicating with you. We use your personal information to provide customer support, respond to your requests, deliver effective services, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, and to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, as well as to enforce or investigate possible violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

Sharing with Shopify, vendors, and other third parties that provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
Sharing with business and marketing partners to provide marketing services and advertising to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising and marketing based on your online activity across different merchants and websites.
When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as for product shipping or through your use of social media widgets or login integrations.
Sharing with our affiliates or other members of our corporate group.
In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our interests, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, and Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you live, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain enhanced features provided by Shopify that combine data and information collected from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, visit Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights related to your personal information here Shopify Privacy Portal Link.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you visit websites that are not affiliated with us or controlled by us, we recommend reviewing their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found there. Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may also be seen by other users of the Services and/or users of those third-party platforms, and our use or a third party's use of that information is not limited. The inclusion of such links does not imply our endorsement of the content on such platforms or of their owners or operators, unless otherwise disclosed in the Services.

Children's data

The Services are not intended for children, and we do not knowingly collect any personal information from children under the legal age of adulthood in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion of that information. As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Information security and retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “complete security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not send sensitive or confidential information to us through unsecured channels.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and apply only in certain circumstances, and in some cases we may lawfully refuse your request.

Right to access/know. You may have the right to request access to the personal information we hold about you.
Right to delete. You may have the right to request that we delete the personal information we maintain about you.
Right to correct. You may have the right to request correction of inaccurate personal information we maintain about you.
Right to data portability. In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
Managing communication preferences. We may send you promotional emails, and you can opt out at any time by using the unsubscribe option shown in the email. Even if you opt out, we may still send you non-promotional emails related to your account or orders.

You may exercise any of the rights above through certain methods provided by the Services, or by contacting us using the contact details below. To learn more about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of your rights above. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision using the contact details listed below or to file a complaint with your local data protection authority.

International transfers

Please note that we may transfer, store, and process your personal information outside the country/region where you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the UK competent authority, as applicable, unless the destination country has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact information

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please email info@nolltw.com.